CORDWRAITH
Precision. Identity. Craftsmanship.
At CORDWRAITH, every product is prepared with care and attention to detail. We want you to be completely satisfied with your purchase. Please review our return and refund policy before placing an order.
1. Standard Products
We accept return requests for eligible standard products within 7 days of delivery.
To qualify for a return:
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The item must be unused and in its original condition.
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Original packaging, tags, and accessories must be included.
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You must provide your order number or proof of purchase.
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The item must not show signs of use, damage, or modification.
2. Custom & Personalized Products
Custom-made and personalized products are created according to the customer's specific design, preferences, colors, and requirements.
Custom orders are generally non-returnable and non-refundable once production has started, unless:
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The product arrives damaged.
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The product has a manufacturing defect.
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The product is significantly different from the approved design or specifications.
Please review your design details carefully before confirming your custom order.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.
Please provide:
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Your order number.
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Clear photographs or a video showing the issue.
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A brief description of the problem.
After reviewing your request, we may offer a replacement, repair, or refund where appropriate.
4. How to Request a Return
To request a return or report a problem, contact us using one of the following methods:
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Email: cordwraith@gmail.com
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WhatsApp: +92 329 4516753
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Instagram: @cordwraith
Please include your order number and the reason for your request. Do not send an item back before receiving return instructions from our team.
5. Refund Processing
Once an approved return is received and inspected, we will notify you of the outcome.
Approved refunds will be issued through the original payment method where possible, or another mutually agreed method.
Refund processing time may vary depending on the payment provider.
6. Return Shipping Costs
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For change-of-mind returns, the customer is responsible for return shipping costs.
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If an item is damaged, defective, or incorrectly supplied, CORDWRAITH will review the issue and advise on the appropriate shipping arrangement.
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Original shipping charges are generally non-refundable unless required by applicable law or the issue is our responsibility.
7. Order Cancellations
Orders may be cancelled before production or dispatch begins.
Custom orders cannot generally be cancelled once production has started. Please contact us as soon as possible if you need to request a cancellation.
8. Important Notes
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We recommend recording an unboxing video when receiving your order.
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Products must not be returned without prior approval.
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Refunds and returns are subject to applicable consumer protection laws.
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This policy does not limit any rights you may have under applicable law.
9. Contact Us
For questions about returns, refunds, or exchanges, contact:
CORDWRAITH
Email: cordwraith@gmail.com
WhatsApp: +92 329 4516753
Instagram: @cordwraith
Thank you for choosing CORDWRAITH.